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Erissa Duvall

Additional Professional Experience

Visit my Additional Professional Experience page to learn more about my volunteer experience, speaking engagements past and upcoming, projects, and more.

Professional Profiles

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  • Languages: HTML, CSS, JavaScript
  • Frameworks: Bootstrap, Foundation, PowerShell
  • Operating Systems:Windows Server, Windows, OSX, Android, iOS
  • Other Technical Skills: Accessibility Testing, Group Policy, Azure DevOps, GitHub Actions, Active Directory, Exchange 2020 / Exchange Online, Azure, Google Firebase, Azure SQL Server/Databases
  • Non-Technical Skills: Training coordination, technical documentation, public speaking
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Work Experience

Onward Search Opens in new window

Accessibility Engineer - QA | August 2022 to May 2024

  • Contracted to CVS Health Opens in new window.
  • Worked with IT to improve the software request process for Reasonable Accommodation / Assistive Technology related request to decrease the SLA from 3 months to 3-4 weeks.
  • Worked with Human Resources, Reasonable Accommodations (RA), and Digital Accessibility to improve the overall accommodation request process.
  • Work with development teams to identify Accessibility issues and provide recommendations for remediating them.
  • Use a variety of assistive technologies and tools to perform Accessibility audits, including Axe DevTools, PDF Accessibility Checker (PAC), browser built-in developer tools, bookmarklets, ANDI (from the Social Security Administration), Color Contrast Analyzer by TPGi, JAWS, NVDA, and more.
  • Work with design teams to provide Accessibility feedback and recommendations in line with CVS Health and Aetna design patterns.
  • Assess 3rd party audits to determine possible accessibility issues through the review of vendor VPATs/ACRS, discussions with business partners, spot checks as needed, and contract reviews. Identify potential problem areas and discuss issue remediation timelines.

GoodMaps Opens in new window

Quality Analyst | January 2022 to January 2024

  • Responsible for manually testing the applications to identify bugs and ensure no regression occurs.
  • Built out a QA dashboard for tracking QA metrics from month to month.
  • Built out multiple sites within company SharePoint for various departments, including my own.
  • Built out a test plan to ensure various forms of testing are performed more consistently and simplify the onboarding of new QAs.
  • Transitioned from full-time to part-time around August 2022 to assist a few hours a month when I moved to CVS.

CloudFit Software LLC. Opens in new window

Site Reliability Engineer | June 2018 to December 2021

  • Originally employed with Composable Systems LLC, which merged with CloudFit Software in August 2018 and took on the CloudFit name.
  • Supported the Microsoft Fast Track Orchestration Portal team in a DevOps capacity as needed, including:
    • Set up new branch policies in Azure DevOps to ensure more consistent and secure merging of pull requests prior to deployment to staging.
    • Documented previously undocumented regression testing procedures.
    • Helped to improve Onboarding procedures and documentation.
    • Built an Azure Runbook with PowerShell to check for expiring Key Vault Assets, send E-Mail notification on said assets, and create corresponding work items in Azure DevOps as needed.
  • Assisted an Agricultural/Rural Financial client in a QA role from January to November 2019.
  • Was a proud part of the CloudFit Software Federal Opens in new window division as a SRE with Secret Clearance.
  • Presented to the company twice on Accessibility best practices and general knowledge.
  • Created set of documentation for personal use that helped describe how to create Accessible versions of various document types and then shared it companywide.
  • These accessibility materials can be viewed in my A11y-Materials GitHub repository Opens in new window.

American Printing House for the Blind Opens in new window

Computer Support Specialist | April 2015 to June 2018

  • Learned about common issues with Accessibility, and ways to improve it in development, tech support, and general communication.
  • Continually reformatting departmental technical documentation to improve consistency and clarity. I also better documented various processes that were previously undocumented and did a complete redo of the Network Administrator handbook.
  • Administered an on-prem SharePoint and assisted with HTML/CSS edits where needed to improve Accessibility and maintain the CTS department's page.
  • Provided desktop support in an office and factory environment, which included supporting a variety of assistive technologies, including Refreshable Braille displays, Braille embossers, screen readers (NVDA/JAWS), ZoomText, Dragon Naturally Speaking, and more.
  • Assisted with 3 major projects:
    • Windows 10 Rollout
      • Organized testing for Windows 10 roll out to identify and resolve possible issues before a formal roll out.
      • Provided accessible one on one and group training for the Windows 10 roll out.
      • Training was very well received and resulted in only two users out of approximately 350 needing any additional one on one training.
    • Office 2011 to 2016 Upgrade
      • Provided accessible one on one and group training related to the Microsoft 365 switch with particular focus on Accessibility features.
      • Provided a separate Outlook Online/Desktop client presentation to assist when we moved email to Exchange Online.
      • Created a multi-volume series of documentation on Office 2016 that was shared to the company through SharePoint.
    • Konica to Cannon Copier Transition
      • Worked directly with department heads and Canon representatives to assist with a smooth transition from Konica copiers to Canon copiers.
      • Swapped and setup/reset copiers as needed.
      • Acted as the primary point of contact for colleagues needing assistance with the new copiers, including training.
      • Set up GPOs to automatically add printers to user machines without having to do so manually anymore.

Charter Communications Opens in new window

Rep I - Internet/Phone Repair | January 2015 to April 2015

  • Improved my knowledge of network infrastructure and VOIP phone systems.
  • Utilized the Avaya soft/hard phone to process calls.
  • Processed account payments and helped to troubleshoot telephone and internet service issues for clients.

Western Kentucky University Opens in new window

Library Technology Assistant | October 2012 to January 2015

  • Volunteered during Master Plan week in 2013 to assist with move in parking. Used it as an opportunity to help students with their IT needs and serve as a positive first point of contact for new students and their parents.
  • Joined the Library Statistics Work Group in 2013 to work closer with the various library departments to streamline their statistics and improve how we gathered them.
  • Redesigned online forms used to gather Library Statistics. This involved the use of a WYSIWYG editor and some HTML and JavaScript edits.
  • Redesigned the Excel spreadsheet reports used to display the statistics gathered from the forms.

Student Lab Consultant | January 2010 to October 2012

  • Primary responsibility was the monitoring of the computer labs, and assisting the patrons visiting.
  • Consistently sought out new responsibilities to learn and grow, which resulted in my supervisor recommending me for the Library Technology Assistant position when it became available.
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Western Kentucky University Opens in new window | Bachelor of Arts

  • Majored in Sociology with a minor in Criminology
  • Member of Alpha Kappa Delta (National Sociological Honor Society)
  • Studied abroad at Kansai Gaidai in Osaka, Japan for the Fall 2010 semester.

Code:You (formerly Code Louisville) Opens in new window

  • Python
    • Course work was a mixture of virtual class discussion using Zoom and online learning through Treehouse.
    • Created a Python app that downloads a CSV, formats it for easier searching, and then allows the user to search for CVE items based on their main label.
    • Project is contained within my CVE Search Repo Opens in new window on GitHub.
  • JavaScript/React
    • Focus on JavaScript/React with API usage.
    • Course work was a mixture of in-class discussion and online learning through Treehouse.
    • Recreated my CorgiDev website with an additional page that uses React-Context API to have CRUD functionality, but without persistence.
    • Used Bootstrap CDN for much of the styling and React-Router-Dom for routing.
    • Used Firebase database as an API for my app to connect to.
    • Project is located in my ReactProject Opens in new window repo on GitHub.
  • Full-Stack JavaScript
    • Focused on front-end/back-end development using JavaScript.
    • Course work was a mixture of in-class discussion and online learning through Treehouse.
    • Created a CRUD application as my final project, which is located in my animalDex Opens in new window repo on GitHub.
  • C#/.Net Development
    • Focused on C#/.Net development on the front-end and back-end of a project.
    • Course work was a mixture of in-class discussion and online learning through Treehouse.
    • Created a CRUD application as my final project, which is located in my StaffDirectoryProject Opens in new window repo on GitHub.
  • Front-End Web Design
    • Focused on Front-End Web Design technologies (i.e. HTML, CSS, and JavaScript)
    • Course work was a mixture of in-class discussion and online learning through Treehouse.
    • Created a project, which became this site you are currently on.
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