Erissa Duvall

Work Experience

GitHub

Accessibility Subject Matter Expert (Contract) | July 2024 to March 2025

• Contracted to GitHub through iSoftStone.
• Triage accessibility audit findings.
• Assisting development teams in prioritizing and remediating identified issues.
• Maintaining metrics for tracking accessibility efforts.
• Maintaining documentation of accessibility auditing processes.

CVS Health Opens in new window

Accessibility Engineer - QA (Contract) | August 2022 to May 2024

• Contracted to CVS Health Opens in new window through Onward Search Opens in new window.
• Worked with IT to improve the software request process for Reasonable Accommodation / Assistive Technology related request to decrease the SLA from 3 months to 3-4 weeks.
• Worked with Human Resources, Reasonable Accommodations (RA), and Digital Accessibility to improve the overall accommodation request process.
• Work with development teams to identify Accessibility issues and provide recommendations for remediating them.
• Use a variety of assistive technologies and tools to perform Accessibility audits, including Axe DevTools, PDF Accessibility Checker (PAC), browser built-in developer tools, bookmarklets, ANDI (from the Social Security Administration), Color Contrast Analyzer by TPGi, JAWS, NVDA, and more.
• Work with design teams to provide Accessibility feedback and recommendations in line with CVS Health and Aetna design patterns.
• Assess 3rd party audits to determine possible accessibility issues through the review of vendor VPATs/ACRS, discussions with business partners, spot checks as needed, and contract reviews. Identify potential problem areas and discuss issue remediation timelines.

GoodMaps Opens in new window

Quality Analyst | January 2022 to January 2024

• Responsible for manually testing the applications to identify bugs and ensure no regression occurs.
• Built out a QA dashboard for tracking QA metrics from month to month.
• Built out multiple sites within company SharePoint for various departments, including my own.
• Built out a test plan to ensure various forms of testing are performed more consistently and simplify the onboarding of new QAs.
• Transitioned from full-time to part-time around August 2022 to assist a few hours a month when I moved to CVS.

CloudFit Software LLC. Opens in new window

Site Reliability Engineer | June 2018 to December 2021

• Originally employed with Composable Systems LLC, which merged with CloudFit Software in August 2018 and took on the CloudFit name.
• Supported the Microsoft Fast Track Orchestration Portal team in a DevOps capacity as needed, including:
  • Set up new branch policies in Azure DevOps to ensure more consistent and secure merging of pull requests prior to deployment to staging.
  • Documented previously undocumented regression testing procedures.
  • Helped to improve Onboarding procedures and documentation.
  • Built an Azure Runbook with PowerShell to check for expiring Key Vault Assets, send E-Mail notification on said assets, and create corresponding work items in Azure DevOps as needed.
• Assisted an Agricultural/Rural Financial client in a QA role from January to November 2019.
• Was a proud part of the CloudFit Software Federal Opens in new window division as a SRE with Secret Clearance.
• Presented to the company twice on Accessibility best practices and general knowledge.
• Created set of documentation for personal use that helped describe how to create Accessible versions of various document types and then shared it companywide.
• These accessibility materials can be viewed in my A11y-Materials GitHub repository Opens in new window.

American Printing House for the Blind Opens in new window

Computer Support Specialist | April 2015 to June 2018

• Learned about common issues with Accessibility, and ways to improve it in development, tech support, and general communication.
• Continually reformatting departmental technical documentation to improve consistency and clarity. I also better documented various processes that were previously undocumented and did a complete redo of the Network Administrator handbook.
• Administered an on-prem SharePoint and assisted with HTML/CSS edits where needed to improve Accessibility and maintain the CTS department's page.
• Provided desktop support in an office and factory environment, which included supporting a variety of assistive technologies, including Refreshable Braille displays, Braille embossers, screen readers (NVDA/JAWS), ZoomText, Dragon Naturally Speaking, and more.
• Assisted with 3 major projects:
  • Windows 10 Rollout
    • Organized testing for Windows 10 roll out to identify and resolve possible issues before a formal roll out.
    • Provided accessible one on one and group training for the Windows 10 roll out.
    • Training was very well received and resulted in only two users out of approximately 350 needing any additional one on one training.
  • Office 2011 to 2016 Upgrade
    • Provided accessible one on one and group training related to the Microsoft 365 switch with particular focus on Accessibility features.
    • Provided a separate Outlook Online/Desktop client presentation to assist when we moved email to Exchange Online.
    • Created a multi-volume series of documentation on Office 2016 that was shared to the company through SharePoint.
  • Konica to Cannon Copier Transition
    • Worked directly with department heads and Canon representatives to assist with a smooth transition from Konica copiers to Canon copiers.
    • Swapped and setup/reset copiers as needed.
    • Acted as the primary point of contact for colleagues needing assistance with the new copiers, including training.
    • Set up GPOs to automatically add printers to user machines without having to do so manually anymore.

Charter Communications Opens in new window

Rep I - Internet/Phone Repair | January 2015 to April 2015

• Improved my knowledge of network infrastructure and VOIP phone systems.
• Utilized the Avaya soft/hard phone to process calls.
• Processed account payments and helped to troubleshoot telephone and internet service issues for clients.

Western Kentucky University Opens in new window

Library Technology Assistant | October 2012 to January 2015

• Volunteered during Master Plan week in 2013 to assist with move in parking. Used it as an opportunity to help students with their IT needs and serve as a positive first point of contact for new students and their parents.
• Joined the Library Statistics Work Group in 2013 to work closer with the various library departments to streamline their statistics and improve how we gathered them.
• Redesigned online forms used to gather Library Statistics. This involved the use of a WYSIWYG editor and some HTML and JavaScript edits.
• Redesigned the Excel spreadsheet reports used to display the statistics gathered from the forms.

Student Lab Consultant | January 2010 to October 2012

• Primary responsibility was the monitoring of the computer labs, and assisting the patrons visiting.
• Consistently sought out new responsibilities to learn and grow, which resulted in my supervisor recommending me for the Library Technology Assistant position when it became available.

Education

Western Kentucky University Opens in new window | Bachelor of Arts

• Majored in Sociology with a minor in Criminology
• Member of Alpha Kappa Delta (National Sociological Honor Society)
• Studied abroad at Kansai Gaidai in Osaka, Japan for the Fall 2010 semester.

Code:You (formerly Code Louisville) Opens in new window

• Python
  • Course work was a mixture of virtual class discussion using Zoom and online learning through Treehouse.
  • Created a Python app that downloads a CSV, formats it for easier searching, and then allows the user to search for CVE items based on their main label.
  • Project is contained within my CVE Search Repo Opens in new window on GitHub.
• JavaScript/React
  • Focus on JavaScript/React with API usage.
  • Course work was a mixture of in-class discussion and online learning through Treehouse.
  • Recreated my CorgiDev website with an additional page that uses React-Context API to have CRUD functionality, but without persistence.
  • Used Bootstrap CDN for much of the styling and React-Router-Dom for routing.
  • Used Firebase database as an API for my app to connect to.
  • Project is located in my ReactProject Opens in new window repo on GitHub.
• Full-Stack JavaScript
  • Focused on front-end/back-end development using JavaScript.
  • Course work was a mixture of in-class discussion and online learning through Treehouse.
  • Created a CRUD application as my final project, which is located in my animalDex Opens in new window repo on GitHub.
• C#/.Net Development
  • Focused on C#/.Net development on the front-end and back-end of a project.
  • Course work was a mixture of in-class discussion and online learning through Treehouse.
  • Created a CRUD application as my final project, which is located in my StaffDirectoryProject Opens in new window repo on GitHub.
• Front-End Web Design
  • Focused on Front-End Web Design technologies (i.e. HTML, CSS, and JavaScript)
  • Course work was a mixture of in-class discussion and online learning through Treehouse.
  • Created a project, which became this site you are currently on.